FAQ's

Where are you based?
  • London, United Kingdom.
Do you deliver internationally?
  • Yes. We currently deliver to Canada and USA.
What shipping provider do you use?
  • We use Hermes to ship within the UK and use Royal Mail International Tracked & Signed for orders from Canda and USA.
What are your shipping times?
  • For UK parcels we aim to have your parcel delivered to you within 7 business days from purchase. 
  • For USA and Canda we aim to have your parel delivered to you with 17 business days from purchase.
  • See the full Shipping policy here.
Can I get a refund?
  • To be eligible for a refund, the product must be in the same condition that you received it in, including swing tag labels attached, and undamaged in any way and be returned within 30 calendar days of your purchase. 
  • See the full Refund policy here.
I have a question not shown here.
  • Please contact us at sales@futurepoet.com.