FAQ's

What are your payment options?

We offer multiple secure payment options for ease of purchase:

Where are you based?

Do you deliver internationally?

Yes. We deliver to Canada, Ghana, Nigeria, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Montserrat, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, U.S. Outlying Islands, Australia, New Zealand, Brazil, Austria, Belgium, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden, Switzerland, Cyprus, Greece, Jersey, Malta, Norway, Poland, Portugal, Turkey and United States.

What shipping provider do you use?

What are your shipping times?

For UK orders we aim to have your parcel delivered to you within 7 business days from purchase.
For international orders, this is based on location and is estimated at 3-17 business days
See the full Shipping policy here.

Can I return an item for a refund?

To be eligible for a refund, you must return the product within 30 calendar days of your purchase.
The product must be in the same condition it was received in. This includes attached swing tag labels attached, unworn, unused and in the original packaging.
To return an order please send it to: Future Poet Ltd, Courier Point, Unit 103064, Courier Point, 13 Freeland Park, Poole, BH16 6FHSee the full Refund policy here.

I have a question not shown here.

For enquiries related to your order email sales@futurepoet.com with your order number
For general enquiries email info@futurepoet.com