Whether you’re choosing something for yourself or looking for a thoughtful gift, we’ve put together answers to some of the questions we’re asked most often.
About Future Poet
What is Future Poet?
Future Poet is a lifestyle brand creating thoughtful products designed to bring more positive messages into everyday life.
From affirmation and inspiration to fashion, homeware and gifts, our products are created to encourage self-belief, new possibilities and a shift in mindset.
Where is Future Poet based?
Future Poet is a UK-based business, based in London.
What products does Future Poet sell?
Our collection includes inspirational and lifestyle products, including affirmation cards, gifts, homeware and selected fashion pieces.
Our collection continues to evolve, so keep an eye on the website and our social channels for new products and launches.
Orders & Payment
What payment methods do you accept?
We accept a range of secure payment methods, which may include:
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Visa and Mastercard
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American Express
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Shop Pay
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PayPal
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Google Pay
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Klarna
The payment options available to you will be shown at checkout.
Do I need an account to place an order?
No. You can place an order as a guest.
You can also create a customer account if you would like to make future purchases easier and keep track of your orders.
Can I change or cancel my order?
We aim to process orders promptly, so please contact us as soon as possible at sales@futurepoet.com if you need to make a change or request cancellation.
We cannot guarantee that changes can be made once an order has been processed or dispatched.
If your order has already been dispatched, you may still have cancellation or return rights under our Return and Refund Policy.
How will I know my order has been received?
After placing your order, you will receive an order confirmation by email.
You will receive a further notification when your order has been dispatched, including tracking information where available.
Delivery
Where do you deliver?
We currently deliver to UK addresses only.
We do not currently offer international delivery.
How much is delivery?
UK delivery starts from £3.95.
Your delivery charge is calculated based on your order and will be clearly shown at checkout before you complete your purchase.
Which delivery service do you use?
UK orders are sent using Royal Mail Tracked 48.
How long will my order take to arrive?
Orders are normally dispatched within 1–2 business days.
Royal Mail Tracked 48 aims to deliver within 2–3 working days, so your order will generally arrive within approximately 3–5 working days from the date of purchase.
These are estimated delivery times and may occasionally be longer during busy periods or circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be provided where available.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected delivery timeframe, please contact us at sales@futurepoet.com with your order number.
We will investigate the delivery with Royal Mail and work with you to resolve the issue.
What happens if my order arrives damaged?
Please contact us at sales@futurepoet.com as soon as possible with your order number and details of the damage.
Photographs of the item and packaging may be helpful, so please keep the packaging where possible.
Your statutory consumer rights are not affected.
Returns & Refunds
Can I return something if I change my mind?
Yes.
We offer a 30-day return period from the date you receive your order, subject to the conditions in our Return and Refund Policy.
Items being returned because you have changed your mind should generally be unused and in their original condition, with original packaging and labels or tags where applicable.
Who pays for return postage?
For a change-of-mind return, the customer is responsible for the cost of returning the item.
We recommend using a tracked service and keeping proof of postage.
If an item is faulty, damaged, incorrect or does not conform to the contract, please contact us before returning it. We will deal with the return in accordance with your statutory rights.
When will I receive my refund?
Once your return has been received and assessed, we will process your refund in accordance with our Return and Refund Policy.
Where you exercise your statutory cancellation rights, we will refund the standard delivery charge originally paid, subject to the applicable legal requirements.
Your payment provider or bank may take additional time to show the refund in your account.
What if my item is faulty?
If you receive an item that is faulty or does not conform to the contract, please contact us at sales@futurepoet.com.
Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction under your statutory consumer rights.
What if I receive the wrong item?
Please contact us at sales@futurepoet.com as soon as possible with your order number and details of the item you received.
We will work with you to put things right.
Are there any items that cannot be returned?
Certain goods may be excluded from cancellation or return rights where permitted by law, such as certain personalised or bespoke products.
If an exception applies to a particular product, this will be made clear before purchase.
Please see our Return and Refund Policy for full details.
Products
Will my product look exactly like the images on the website?
We make every effort to display our products as accurately as possible.
However, colours can appear slightly different depending on your screen or device. Products made using natural materials may also have slight variations in appearance.
Are your products suitable as gifts?
Absolutely.
Many of our products are designed to make thoughtful gifts for birthdays, celebrations, encouragement, personal milestones or simply to let someone know you're thinking of them.
Privacy & Your Information
How do you use my personal information?
We only use your personal information where we have a lawful basis to do so, such as processing your order, providing customer support, managing your account, improving our services or sending marketing communications where permitted.
For full details, please see our Privacy Policy.
Will you share my information with other companies?
We work with trusted service providers that help us operate Future Poet, process payments, fulfil orders, provide customer support, analyse website activity and deliver relevant marketing.
We do not sell your personal information as a standalone business activity.
You can find full details in our Privacy Policy.
How can I stop receiving marketing emails?
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
You can also contact us if you need help managing your marketing preferences.
Still Have a Question?
If you can't find the answer you're looking for, we'd be happy to help.
Email: sales@futurepoet.com
For questions about an existing order, please include your order number so we can assist you as quickly as possible.