Refund policy
Last updated: 7 October 2026
We want you to be happy with your purchase from Future Poet. If you change your mind about an item, or there is a problem with your order, this Return and Refund Policy explains your return and refund options.
Nothing in this Return and Refund Policy affects your statutory rights as a consumer.
1. Our 30-Day Returns Policy
In addition to your statutory cancellation rights, we offer a 30-day return period for eligible items.
You can request a return within 30 calendar days of receiving your order.
To be eligible for a change-of-mind return, items should be:
-
unused and in their original condition;
-
returned with their original packaging where reasonably possible; and
-
returned with any product labels or tags still attached, where applicable.
You may handle an item as reasonably necessary to establish its nature, characteristics and functioning, in the same way you would be able to examine it in a shop.
If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make a reasonable deduction from the refund where permitted by law.
2. Statutory Cancellation Rights
When you purchase goods from us online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.
You then have a further 14 days to return the goods after telling us that you wish to cancel.
To exercise your statutory cancellation right, please contact us at sales@futurepoet.com and include your order number and confirmation that you wish to cancel your purchase.
Your statutory cancellation rights do not apply in certain circumstances specified by law. If an exception applies to a particular product, we will provide the relevant information before you purchase.
3. Return Postage
For a change-of-mind return, you are responsible for the cost of returning the item to us.
We recommend using a tracked or suitably insured service and keeping proof of postage, as we cannot be responsible for items that are lost while being returned to us.
If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it. Where appropriate, we will cover reasonable return postage costs.
4. How to Return an Item
To request a return, please email sales@futurepoet.com with:
-
your order number;
-
the item or items you wish to return; and
-
the reason for your return, where applicable.
We will provide any information you need to complete your return.
Please send eligible returns to:
Future Poet Ltd
Courier Point, Unit 103064
13 Freeland Park
Poole
BH16 6FH
United Kingdom
Please ensure that the item is securely packaged to help prevent damage during return transit.
5. Refunds
Once we receive your returned item, we will assess it and process your refund where applicable.
For a cancellation under your statutory cancellation rights, we will refund the payments we are required to refund under applicable law.
This includes the cost of standard delivery originally paid. If you chose a more expensive delivery option, we will refund only the amount equivalent to the least expensive standard delivery option we offered.
For returns made under our additional 30-day returns policy, the refund will be processed in accordance with the conditions of that policy.
Refunds will normally be made using the same payment method used for the original purchase, unless we have agreed otherwise with you.
Under the statutory cancellation rules, refunds will be made without undue delay and normally within 14 days of the relevant point specified by law, including when we receive the returned goods or evidence that they have been sent back.
Your bank or payment provider may take additional time to make the refunded amount available to you.
6. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect or does not otherwise conform to your contract with us, please contact sales@futurepoet.com as soon as possible.
Please include your order number and details of the problem. Photographs of damaged items and packaging may be helpful when assessing the issue.
Please keep the original packaging where possible until the issue has been resolved.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
Depending on the circumstances, you may have the right to reject the goods and receive a refund, or be entitled to a repair, replacement or price reduction under the Consumer Rights Act 2015.
We will not treat a return as a simple change-of-mind return where you are exercising your statutory rights because goods are faulty, damaged, not as described or otherwise do not conform to the contract.
7. Items We Cannot Accept for Return
Some products may be excluded from statutory cancellation rights where an exception under applicable law applies, such as certain personalised or bespoke goods or goods that cannot be returned for legal or practical reasons.
Where such an exception applies to a product we sell, we will make this clear before you place your order.
This does not affect your statutory rights if the goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
8. Questions About Returns or Refunds
If you have any questions about a return or refund, please contact us:
Please include your order number so that we can assist you as quickly as possible.