Shipping policy
Last updated: 7 October 2026
1. Delivery Service
All UK orders are sent using Royal Mail Tracked 48.
Orders are normally dispatched within 1–2 business days of purchase. Royal Mail Tracked 48 aims to deliver within 2–3 working days, meaning delivery is generally expected within approximately 3–5 working days from the date of purchase.
Delivery times are estimates and may occasionally take longer, particularly during busy periods or circumstances outside our control.
Once your order has been dispatched, we will provide tracking information where available.
2. Shipping Costs
UK delivery starts from £3.95.
Shipping charges are calculated based on your order and are clearly shown at checkout before you complete your purchase.
3. Delivery Address
Please make sure your delivery address is complete and accurate when placing your order.
We cannot be responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by you. If you realise that your address is incorrect, please contact us at sales@futurepoet.com as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched.
4. Delivery Delays and Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at sales@futurepoet.com with your order number.
We will investigate the delivery with Royal Mail and work with you to resolve the issue. If an order is delayed, lost or does not arrive, we will handle the matter in accordance with your statutory rights.
5. Damaged Items in Transit
If your order arrives damaged, please contact us at sales@futurepoet.com as soon as possible with your order number and details of the damage.
Photographs of the item and packaging may be helpful when investigating the issue, so please keep the packaging where possible.
Your statutory rights are not affected.
6. Responsibility for Your Order During Delivery
Your order remains our responsibility until it comes into your physical possession, or the possession of a person you have identified to receive it on your behalf.
If your order is lost or damaged before it reaches you, please contact us rather than contacting Royal Mail directly. This does not affect any liability or obligations that may apply to the delivery provider.
7. Delivery Restrictions
We currently deliver to UK addresses only.
If any specific delivery restrictions apply to a particular product or destination, these will be made clear before you complete your purchase.
8. Questions About Delivery
If you have any questions about your delivery, please contact us at:
Please include your order number where possible so that we can assist you as quickly as possible.